Sammy's Auto Care and Collision Center
Hours Of Operation
Monday - Friday 7am- 6 pm
Saturday 8 am- 3 pm
Sunday - Closed
281-493-4080
14403 Memorial Dr.
Houston, TX 77079
ph: 281-493-4080
fax: 281-497-3300
alt: 281-493-9553
sammysme
FAQ
On this page we will list a variety of frequently asked questions as it relates to body repair and mechanical work. Often times the customer has many questions and concerns that are brought up that we would certainly like to address. If there are additional questions that you may have, please don't hesitate to email us. We could add it to this section!
However, before we begin, we'd like to introduce you to the rights you have known as the Motorist Bill of Rights. When Texas required you to carry liability insurance on your vehicle, you were given certain legal rights.
Q: Can the insurance company tell me where to take my vehicle for repair?
A: Absolutely not! You have the right to choose the facility where your vehicle gets repaired. You do not have to take your car to shop with the cheapest estimate OR one picked by the insurance company.
Q: Do I need three written estimates to get my repairs initiated?
A: Absolutely not! You do not have to get three written estimates. If requested, you may supply only one estimate from the shop you intend to have your repair work done.
Q: When am I entitled to a rental car during repair work?
A: If you are the claimant (ie. You were not at fault), you are entitled to a rental car during the time your car is being repaired. (up to 30 days) You may ask that the rental car be brought to your home, work, or have them meet you at the shop when you drop off your vehicle for repair. Furthermore, you may leave the rental car at the shop, when you pick up your repaired vehicle. You sould discuss these policies with the various rental car companies.
Q: What happens in the event that the insurance company and my repair facility fail to reach an agreed price?
A: If the repair shop of your choice and the insurance company fail to reach an agreed price, you have the rght to ask for a third opinion or for an arbitration.
If you are not satisfied with the way your claim is being handled, contact your insurance agent. If you do not get reasonable results from your agent, contact the State Department of Insurance.
"I have been taking my vehicles to Sammy for over 20 years now. He is easy to deal with and personally handles any dissatisfaction ( which is very rare) personally. I trust him and more than once when I thought something was a major problem, I drove out of there paying nothing! He charges very fair prices and guarantees his work. I bring my car, my son's and daughter's cars and my mother-in-law's car to Sammy. Many of our neighbors choose to use his services and have been for many years. I hope he stays in business for many years to come!"
-Jim L
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14403 Memorial Dr.
Houston, TX 77079
ph: 281-493-4080
fax: 281-497-3300
alt: 281-493-9553
sammysme
